Flash Cart

Support

Our support policy

We're happy to provide bug fixes and answers to questions arising from general use of our apps. We cannot provide support for issues related to the Shopify admin, code customizations, or integrations with third-party apps.

What we cover

  • Questions about general app functionality.

  • Assistance with setting up an app’s built-in features.

  • Bug fixes for issues arising from unmodified use of the app.

  • Free automatic updates through Shopify.

What we don't cover

  • Issues related to the Shopify admin (such as Product and Collection setup, Shipping and Delivery, Payments, etc). These questions should be directed to Shopify Support who are best suited to assist you.

  • Customizations to the design or code of your theme. We recommend using a Shopify Expert or Task Husky for any customizations to themes.

  • Support for integrations with other third-party apps.

  • Support via telephone or video chat.

Limitations

  • Certain issues that may arise due to conflicts with other apps or themes may not be possible for us to help directly with. We’ll do our best to help resolve any issues that come up, but we may only be able to offer limited support when other products are involved.

  • Sending multiple tickets for the same issue will result in your ticket being moved to the bottom of the queue, which could result in a delayed response. Please send only one ticket and follow up with our team if you haven’t received a response within 2 business days.

  • Support is provided in English, however if a ticket is submitted in another language we will attempt to use a translation tool to respond.

  • You can always expect a kind and courteous conversation with our team, and we expect the same in return. Inappropriate or discriminatory language will result in termination of any current and refusal of future support services.

Contact us

For any questions relating to Flash Cart, please submit a support ticket through our contact form.

Provide as much detail as possible for faster and effective responses. We are available Monday to Friday, 10AM to 6PM PST, excluding statutory holidays.

We aim to respond to all tickets within 24hr. However, please allow 1-2 business days for a support response. All tickets are responded to in the order that they are received.

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